Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Blue flashing light, no amount of resetting or restarting is fixing it. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is. Virgin Media customers do this when their Wi-Fi doesn’t work properly. intermittent. Hi coolmd Thanks for providing an update on this. Virgin Media; My Virgin Media; Shop;. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. Virgin Media Hub 5 Light Status Overview. Same issue as. perhaps the hub is not been added to your account. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. Keep your Hub 3. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. No matter what I do the original pod won’t connect to the hub wirelessly. Options. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi, The internet isn't working. If you're worried, flick back to router mode, see what colour it is when it comes back on line. 0. Internet has been down for a day, our router is flashing yellow. g. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. This morning found I had no internet connection. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. This means the Hub is on, but your WiFi isn’t. i have looked at the network log doesn't look good . HUB 4 broken. It will then start flashing orange and white as it tries to connect to the TalkTalk network. Steady White: The hub is fully. All I get is the flashing white light. The more speed your Hub gets, the more your WiFi can do. Virgin Mobile. That's the 4th disconnect while I have been using it, since i. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. It has been working great before, and nothing in the house has changed recently. Solid orange light on white hub. If you’ve got a permanent red power light. No internet, the hub red. If the internet light is off or flashing amber, run a diagnosis. on 06-09-2023 10:32. I’ve followed all procedures recommended by VM multiple times. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. hub 5 flashing blue light. Make sure that the cable is well connected to the splitter. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel. Switched on and off. on 18-02-2023 11:16. We've cancelled your technician. but ive noticed quite often the hub will go from a solid white light to a flashing white. It’s like a. Kind regards Mark. They aren't too far from the router either so this can't be the issue. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. Try restarting your Virgin Media box. If you’re using a splitter, make sure that’s firmly connected, too. Reboot the broadband Hub. This means the Hub is on, but your WiFi isn’t. Table of Contents. can please look into this. So you've got nothing to lose by trying unplugging and replugging the DC power jack repeatedly, and seeing if that works. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. Hey Riaak, thank you for reaching out and a warm welcome to Virgin Media and the community I am sorry you are having some connection issues. A week later. Hub disconnects. 4 Ethernet ports WiFi 11 Antennas Automatic channel configuration Smart WiFi at your fingertips Virgin Media Hub 4 Lights and Their Meanings Solid White Red. Telephone support tested the connection and indicated that the router (Hub 5) was not connected. 08-01-2023 22:03 - edited 08-01-2023 22:06. HUB 5 Flashing Blue Light. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). I've restarted it, called the support line. Tudor. Security matters. same for disney etc. Turn the power switch off on the back of the Hub. FR510. Have followed the instructions to the letter on set up and it is not working. Hi . Browse to 192. Green Light. Best done from a wired connection. I’m a. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. I checked my router and it has a flashing blue light. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. (normally white) coaxial cable with the screw-in connector. If the internet light is off or flashing amber, run a diagnosis. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. The power light will remain on. 1 ACCEPTED SOLUTION. First instance, outage in the area, took a good 16 hours to fix. White power light is on and Ready light is off. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. When he installed it he said the red light (that’s now flashing red) must be green. Green power light is flashing and WiFi light is green. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Options. Internet Light. After staying red for a few minutes it flashes white light again, eventually back to red. Add the additional booster. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. If there’s a problem the lights will tell you what’s going on. I have a red light on the hub. Today I've received my hub 5 and green light is flashing for few hours now. Wait at least 5 minutes for it to finish. long story short, I wake up during the night and start browsing the net. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. When first powered on, you’ll see the light blink orange or amber as the router starts up. Red: Red lights mean there’s a snag with your connection. Wait 5-10 minutes for the Hub to reboot itself. Checked with the VM connect app which indicated there was no connection. This indicates that the Virgin Media Hub is powering up and will be ready in 5 minutes. The Virgin Media Hub 5 light at the front let's you know what is g. Red light – Issues with the cable connections. Not any SSID’s being broadcasted. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. It’s our new-and-improved two-step speed test powered by SamKnows. Here is a handy guide to the light on your Hub 5. Make sure the wall power supply is well connected. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This morning my internet was working without any issues, but around 11AM it stopped working. I can't reboot the router, I can't reset the router. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. 1, sign on and put it into modem mode. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. Make sure the Hub is on both at the wall socket, and on the power button at the back of the Hub. Green flashing light on Hub 3 QuickStart, set up and connections. The power light should turn solid white when it’s ready to go. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. 168. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Verizon router, flashing white light turns greenon 01-12-2022 23:05. Constant flashing white light. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Solid white: The Hub 4 is connected to the. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. . We would like to show you a description here but the site won’t allow us. Share with friends. Options. just in the past hour my HUB 4 decided to develop the white light of death. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Teams meetings keep freezing. Then follow steps 2. Think streaming in Ultra HD, grabbing that game update. I can find my WiFi network and connect with it. 168. . Not responding anymore. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. Might have to try that for a few minutes, and try it both quickly and slowly. The post code check via the website stated there was a minor issue in the area on a number of occasions. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. After it, click on the WPS. on 09-12-2022 14:59. Options. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. The base light keeps flashing green and no signal on the Internet light. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. The blue light usually flashes when the WPS button is pressed and the Hub is searching for a new device. Running the diagnostics and it says the cable is. Equipment activation on 0800 953 9500. WiFi pod not working after broadband upgrade. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. 2. Hub3 flashing green lights. Hello. Virgin Media Hub 3. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. on 18-02-2023 11:16. Thanks for taking the time to contact us via the Community. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. Flashing white light: When the Hub is booting up, it displays a flashing white light. The mobile app says that the service around the area is fine. If you’re using a splitter, make sure that’s firmly connected, too. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. The power light at the bottom of the device is the only light that should shine if everything is working normally. Text from Virgin confirms my "kit. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. com If it’s red, this indicates that there’s a problem with your WiFi connection. Hub 4 Booting Up. Hello. on 09-08-2023 15:21. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. Solid white (flashing): The Hub’s booting up. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. 0 provides essential information about the device’s power status. on 01-06-2023 18:59. If you are with Virgin Media with a Hub 5 then check out our guide. 2) Turn off the hub and disconnect any Ethernet cables. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. The power light at the bottom of the device is the only light that should shine if everything is working normally. Options. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Joining in Options. All wifi devices will now need reconnecting to the best SSID at each location. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. I checked my router and it has a flashing blue light. I managed to get a live chat. Super hub - Status lights and control buttons. More information can be found here . If it's a new setup, and you're absolutely sure you've followed the instructions it's either an issue with the signal on the line or the hub isn't yet activated, for both of these, you'll need to contact support. For example, if your Virgin Media Hub 3. Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. then will come back on. The WiFi reception is poor. The WiFi reception is poor. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Unfortunately the WiFi pod has stopped working. Had my Internet completely drop. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. Have upgraded from hub3 to hub4 to get 1 gig broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Users should wait for at least 5 minutes for the boot-up process to. VM will not dispatch any technicians while an area fault exists. Options. White light on. Had my hub 3 swapped for a hub 5 four days ago. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. The Wi-Fi signal was still appearing without any problems, so I turned the modem/router off and on again to reset it. on 19-09-2023 03:59. 1 ACCEPTED SOLUTION. D01 C9W8Although the hub should be activated sometimes it is not. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Press and hold the WPS button on the larger WiFi Booster for Options. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Learn more. _____________. There's no official status of an orange light on the Hub 3. This light flashes green when the Hub's downloading a software update. Connect the white cable properly to the Virgin media wall socket. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. on 01-04-2023 20:55. I can't even game without bad lag. After it, navigate to the Admin settings and restart your Virgin Box. Virgin Mobile. The lights will blink when the wireless access point is operating normally. White power light is on and Internet lights are flashing. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. hub 5 flashing blue light. If it’s flashing green, it’s starting up. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. and tells you of more local issues down to street cab/ postcode level. 1 into your browser. According to this Link a box with the light flashing in any colour is faulty. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. 4 – Connect the router’s power cord and turn both of them on. WPS/Virgin Media button on your Hub until the lights start blinking. 3 weeks ago. Your network has been fixed. In either Mode the red power light is an indication of over heating and most not be ignored. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. If you need any further help with this, please let us. Still no message in box from you. Check the router panel/diagnostics and it’s reporting everything is fine. It’s white when everything is working as it should. First installation and flashing green light. It’s likely to be a loose connection in your home. but no change. 1 from a browser?. Netflix will stop with the wheel spinning. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). When the power light is solid white, it indicates that the hub is on and working correctly. The hub shows red light. Click next. Phone. About 9. Can flash for a few minutes like this, it is normal. Networking and WiFi. If you're worried, flick back to router mode, see what colour it is when it comes back on line. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. on 05-06-2022 12:57. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. Reply. Similar to other posts in this forum, my Virgin Media Hub 4 has stopped working after I tried to reboot it. and tells you of more local issues down to street cab/ postcode level. The box is a safety isolator. KieranNana. 2GHz is slower (0-80mbps), but has large range, and can go. Then, it tests your broadband speed to make sure there are no issues. Changed the router, everything was fine. Plugged in hub 4 and it has the dreaded solid red ring. If the light is red, it means there is an issue with your internet connection. 0 has got a constant orange light and our internet is working intermittently. Have had txt messages from VM saying my new kit has been activated. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Wait a few minutes for the Hub to clear its settings and reboot. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. Dave. and the orange light is still on. • Switch the hub back on at the power. I have: - turned it on and off at the wall. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Ensure that your Virgin Media box is switched on. This is the 4th time in the space of a month my Hub 5 has stopped working completely. The hub built in test says “Your broadband connection is down”. It has been like this for months. Green power light is flashing and WiFi light is green. Since Friday morning I have been having intermittent issues with my internet/hub 4. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. No devices are working after waiting a good 20 minutes. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Switch on at the mains socket. Home Phone. We recently moved into our new house and have signed up with Virgin Media for our WiFi. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. It’s best out in the open. That will involve a call to the support team. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. 0 Kudos. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. On a Hub3/4/5, you could first try separating the SSID's of the 2. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. 0 flashing green?. This means the Hub is on, but your WiFi isn’t. flashing green arrows on virgin hub 3. All in one super nifty tool. When it’s in modem mode, it’ll be magenta (pink). Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. Make sure that the cable is well connected to the splitter. Wait for the hub lights to stop flashing, this can take up to 5 minutes. The red band on a Hub4 means no internet connection. Hi There, My Hub 3 has a White/yellow stable light (not flashing). Hi there, My Hub 5 has a flashing red light. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Depress the pinhole switch for a timed 60 seconds then release. Hub 3 Base LED keep flashing Green light on initial install. If you’re using a splitter, make sure that’s firmly connected, too. Hi Rob. And put access to hub 5. WiFi connection problems can be frustrating, but we’re here to help keep you online. This means that the Virgin Media Hub is on. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. It doesn’t make a. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. As soon as the hub is ready, you will see the white power lamp. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. We have a flashing green light, and a solid green WiFi light. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. Virgin Phone Switchover. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Hub 5 flashing green light continuously. I have deleted the App cache in the settings on my iPhone, I have delet. There are two notifications in my VM app: 1. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. It is booting up and should be ready in 5 minutes. Stream from Virgin Media. Section 2: Virgin Media Hub 4 Lights 2. Otherwise nothing has changed. Enter your admin name and password. Switch on the power button. 1 ACCEPTED SOLUTION. The technician just changed the hub and the same issue is happening. 02-02-2023 02:25 - edited 02-02-2023 02:25. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. Switch the hub back on at the power. I even left it off by the wall overnig. Virgin Hub 5, red flashing light. Re: Hub 4 red light and no rf signal. I have tried all the relevant routes contacting VM asking it to be added my account and synced to my hub, resetting the hub to factory settings, plugging it into my hub via Ethernet. ughugh. Alternatives to Super Hub 2 routers.